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My preorder

Posted: Wed Oct 15, 2014 9:51 pm
by Stilgar99
I pre ordered and paid with PayPal. I have not received any email with a code or link for a download. Shouldn't I have that today?

Stilgar

Re: My preorder

Posted: Wed Oct 15, 2014 9:54 pm
by LastFootnote
Did you get an email back when you preordered? If you did, you can use the link in that email to access your download.

Re: My preorder

Posted: Wed Oct 15, 2014 10:15 pm
by Stilgar99
They only reply I got was the confirmation from PayPal.

Re: My preorder

Posted: Wed Oct 15, 2014 10:37 pm
by Irul1
I'm somewhere having the kind of same problem than you, Stilgar99 : I bought LoG2 on the GoG website.
So I can already load the game without DRM, but would like to add it to my Steam library. However I didn't receive the magic key.
If someone got an idea...

Re: My preorder

Posted: Wed Oct 15, 2014 11:13 pm
by LastFootnote
Stilgar99 wrote:They only reply I got was the confirmation from PayPal.
Sounds like some sort of mistake. I'd check your spam folder to make sure it didn't go there, then contact Almost Human via email and explain your situation.

Re: My preorder

Posted: Thu Oct 16, 2014 12:05 am
by Stilgar99
I checked my spam/junk folder....nothing.
I sent a email to humblebundle.....sigh
Ive been waiting months for this......was planning on playing tonight......

Stilgar

Re: My preorder

Posted: Thu Oct 16, 2014 12:30 am
by JohnWordsworth
If you purchased through the Humble Store then there is a code resender linked at the very bottom of their page (in the footer). You could try putting your email address in there to see if it works. If you didn't receive an email and they don't resend your code, it's worth checking PayPal to make sure the payment definitely worked.

Failing all of that, the Almost Human guys provide amazing support and will probably help you tomorrow when it's not the middle of the night in Finland!

@LastFootnoe: I don't think the GOG version comes with a Steam code does it? I thought that was only the Humble Store version.

Re: My preorder

Posted: Thu Oct 16, 2014 4:28 am
by Stilgar99
All is well. They responded VERY quick. They verified my paypal payment and sent me the link.
WONDERFUL RESPONSE!

Thanks all.

Stilgar