Pre-order issues and questions

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petri
Posts: 1917
Joined: Thu Mar 01, 2012 4:58 pm
Location: Finland

Re: Pre-order issues and questions

Post by petri »

TurntableVendor wrote:I've preordered LoG directly from Almost Human. If I redeem my Steam key now,
will I still be able to download the standalone version when the game is released, or do I have to decide between the two?
You get both versions, so you may download the standalone version in any case.
TurntableVendor
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Joined: Mon Apr 02, 2012 11:23 am

Re: Pre-order issues and questions

Post by TurntableVendor »

Ok; thanks for the quick reply!
Echnaton
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Joined: Tue Apr 03, 2012 8:17 pm

Re: Pre-order issues and questions

Post by Echnaton »

I am thinking of register a pay pal account for preorder. Now i wonder if it will be a problem to pay in Dollar, cause my account will be german and uses Euros.
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Jack Dandy
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Location: Haifa, Israel

Re: Pre-order issues and questions

Post by Jack Dandy »

Pretty sure Paypal automatically converts it.
shadmin
Posts: 7
Joined: Wed Apr 04, 2012 4:08 am

Re: Pre-order issues and questions

Post by shadmin »

Hi, I submitted a pre-order direct from grimrock.net using PayPal--I've already received a PayPal receipt, but am still waiting for information regarding my Steam key. What's the typical turnaround for Humble Bundle?
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Kthanid
Posts: 148
Joined: Tue Mar 27, 2012 8:02 pm
Location: Illinois, USA

Re: Pre-order issues and questions

Post by Kthanid »

It's usually pretty fast (a few minutes or so), but could take longer. Have you checked your spam folder?
shadmin
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Joined: Wed Apr 04, 2012 4:08 am

Re: Pre-order issues and questions

Post by shadmin »

I have checked my spam folder. I'll send an email to them with my PayPal transaction ID and hope that they can resolve it...
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Hissssa
Posts: 112
Joined: Wed Apr 04, 2012 4:26 am

Re: Pre-order issues and questions

Post by Hissssa »

So I ordered the game and I used paypal and the transaction got stuck in what looked like a loop. I eventually ended it and noticed that my account has been charged for the game. I did not get an email for my purchase... please help!

my paypal account and my primary email are not the same (if that matters). I checked the spam folders and I have nothing. How long do I need to wait?
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lFlapjackl
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Joined: Fri Mar 30, 2012 7:29 pm

Re: Pre-order issues and questions

Post by lFlapjackl »

Hissssa wrote:So I ordered the game and I used paypal and the transaction got stuck in what looked like a loop. I eventually ended it and noticed that my account has been charged for the game. I did not get an email for my purchase... please help!

my paypal account and my primary email are not the same (if that matters). I checked the spam folders and I have nothing. How long do I need to wait?
How did the purchase work? Sorry, I forgot. If it doesn't prompt you for another email, I'd check your paypal's associated email.
Talendra
Posts: 1
Joined: Wed Apr 04, 2012 4:54 am

Re: Pre-order issues and questions

Post by Talendra »

I have the same issue as Hissssa with the infinite loop on the humble bundle page.
My paypal and email address entered are also not the same, however I have not had issue with humble bundles payment system and this before.
I will email support later today, but thought I would post here to help diagnose the problem, as Hissssa's issue was exactly the same as mine.
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